Features and Functionalities

Curfox is designed with the customers’ delivery experience at the heart of everything. We have designed the product to ensure customers have a seamless and transparent experience that will reassure them until their orders reach their hands.

Curfox aids last-mile delivery service providers in simplifying, streamlining, and automating their delivery operations across the entire delivery process, guaranteeing timely deliveries. This, in turn, cultivates heightened consumer loyalty and satisfaction for delivery companies, alongside cost reduction and enhanced operational efficiency.

Our Platform offers features for every stakeholder in the order fulfillment journey from

01 Customer

We offer a number of useful and value-added features that help customers have the next experience from the time they confirm their order till it reaches their hands. Our focus is on transparency, convenience and delivering peace of mind.

  • Tracking Page to View the Delivery Status of Orders
  • AI enabled pre-delivery confirmation at merchant, branch and rider level
  • SMS and/or email notifications of delivery progress
  • Support for multiple payment options at delivery – Cash or Card on Delivery
  • Failed delivery notifications
  • Simplified return handling mechanisms
  • Option to Review and Provide Feedback on Orders

02 Merchant Portal

Supporting your clients to focus on their operations by making the process of managing their deliveries as seamless, efficient and hassle free as possible. 


  • Summary Dashboard
  • Single to bulk, excel, & API order upload options
  • Waybill printing (Customizable)
    Monitor payment & invoice status
  • Delivery Charge calculation
  • Multiple business handling in one login
  • Order tracking & view history
  • Internal support ticketing system
  • Operational & financial reports
  • Operational & financial notifications
  • Multiple User Account Management
  • Waybill request management with rate card calculator option
  • Flag and remarks adding option
  • AI-powered delivery success predictor and workflow

03 Delivery Service Provider Portal

We offer a number of useful and value-added features that help customers have the next experience from the time they confirm their order till it reaches their hands. Our focus is on transparency, convenience and delivering peace of mind.

  • Summary Dashboard
  • Fully-automated financing
  • Order tracking & view history
  • Barcode scanning
  • Customizable waybills
  • Automated Parcel Sorting
  • Zone-based & Merchant-wise delivery rate calculations
  • Invalid destination & temporary branch operation
  • Rescheduled & Return order management
  • Operational & Financial Notifications & Reminders
  • Customer Feedbacks
  • Operational & Financial Reports
  • Internal chat option
  • User account management
  • Setting to manage business settings
  • Redelivery operations management
  • AI-powered delivery success predictor and workflow

04 Distribution Center Portal

Eliminating lags and delays at the Distribution Centers to improve the speed of parcel handling and ensuring errors are eliminated that can delay packages reaching their recipients.

  • City & Zone Management
  • Branch & Agency Management
  • Warehouse-wise User Accounts and Permissions Handling
  • Warehouse Operations Reports
  • Warehouse Finance Reports
  • Agency and Rider Rate Card Management for Commission Calculations
  • Warehouse Finance Management
  • Delivery Success Predictor and Workflow


05 Rider Mobile Application App

Powering the last step of the delivery fulfillment lifecycle, we help riders to plan, manage and deliver the packages with ease.

  • Rider Summary Dashboard
  • Rider Pickup Operations Management
  • Rider Delivery Operations Management
  • In-Transit Order Management
  • Barcode and QR Scan Option to Update Order Status
  • Add Remarks and Reasons for Returned Orders
  • Option for Electronic Signature
  • Rider Finance and Commission Management
  • Rider Operational & Financial Notifications & Reminders
  • Delivery Success Predictor and Workflow

06 AI-Powered Delivery Success Rate (DSR) Predictor

Curfox’s AI-Powered DSR Predictor helps merchants foresee delivery outcomes before the package even leaves the warehouse. This feature assesses orders based on a unique scoring model and flags potential risks, allowing for proactive measures.

  • What it Does: Predicts delivery success probabilities for each order.
  • How it Works: Uses machine learning to analyze:
    1. Customer information (e.g., address accuracy)
    2. Product details (weight, category)
    3. Delivery performance metrics (e.g., past delivery success rates)
  • Risk Indicators:
    1. High-risk (Red): Additional verification needed.
    2. Moderate-risk (Yellow): Check and verify before dispatch.
    3. Low-risk (Green): Clear for dispatch without extra verification.